## AI avatars for retail

Role-play customer interactions, improve service skills, and give shoppers instant answers in real time.

## How retail teams use Rapport

- ## Answer customer questions instantly.
  
  Avatars can help shoppers with product details, sizing, availability, and store policies—providing fast answers right when they’re needed.

- ## Train associates on great customer experience.
  
  Employees can practice greetings, product recommendations, and service standards through expressive, two-way role play.

- ## Strengthen product knowledge quickly.
  
  Associates can rehearse product features, comparisons, and upsell moments with interactive practice that sticks.

- ## Give customer service teams extra support.
  
  Avatars handle routine questions so your staff can focus on higher-value interactions and other day-to-day priorities, improving service quality.

- ## Prepare staff for de-escalation and tough situations.
  
  Simulated return disputes, long-line frustrations, and sensitive service moments help teams stay calm and confident under pressure.

- ## Onboard faster with hands-on training.
  
  New hires get real-time practice for customer conversations, service recovery, and brand standards—so they’re floor-ready in less time.

## Trusted by leading teams across industries

## Customer stories

- \**How Virti built realistic training fast**](/content/resources/customer-story/virti/index.html)
- \**How Relativ.ai makes training measurable**](/content/resources/customer-story/relativ/index.html)
- \**How DJ Jazzy Jeff brings digital mentorship to life**](/content/resources/customer-story/dj-jazzy-jeff-launches-digital-twin/index.html)

## See Rapport in action

> “Of the systems we tested, Rapport was by far the easiest to use and connects seamlessly with a host of services. Rapport’s facial animation combined with its low latency and real-time responses helps us bring a new level of realism to our Virtual Humans creating truly immersive experiences.”  
> — Nils Hellberg, CTO, Virti

## See Rapport for _retail_ in action