AI avatars for retail
Role-play customer interactions, improve service skills, and give shoppers instant answers in real time.
How retail teams use Rapport
Answer customer questions instantly.
Avatars can help shoppers with product details, sizing, availability, and store policies—providing fast answers right when they’re needed.
Train associates on great customer experience.
Employees can practice greetings, product recommendations, and service standards through expressive, two-way role play.
Strengthen product knowledge quickly.
Associates can rehearse product features, comparisons, and upsell moments with interactive practice that sticks.
Give customer service teams extra support.
Avatars handle routine questions so your staff can focus on higher-value interactions and other day-to-day priorities, improving service quality.
Prepare staff for de-escalation and tough situations.
Simulated return disputes, long-line frustrations, and sensitive service moments help teams stay calm and confident under pressure.
Onboard faster with hands-on training.
New hires get real-time practice for customer conversations, service recovery, and brand standards—so they’re floor-ready in less time.
Trusted by leading teams across industries
Customer stories
- *How Virti built realistic training fast*](/content/resources/customer-story/virti/index.html)
- *How Relativ.ai makes training measurable*](/content/resources/customer-story/relativ/index.html)
- *How DJ Jazzy Jeff brings digital mentorship to life*](/content/resources/customer-story/dj-jazzy-jeff-launches-digital-twin/index.html)
See Rapport in action
“Of the systems we tested, Rapport was by far the easiest to use and connects seamlessly with a host of services. Rapport’s facial animation combined with its low latency and real-time responses helps us bring a new level of realism to our Virtual Humans creating truly immersive experiences.”
— Nils Hellberg, CTO, Virti