Real-time AI role play for hospitality

From check-ins to complaints, staff can role-play real scenarios and build confidence using expressive, human-feeling practice.

How hospitality teams use Rapport

Improve guest communication and service skills

Staff can practice greeting guests, handling requests, and refining their tone through role play with avatars that use expressive facial and body movement to make interactions feel real.

Train for tougher customer interactions

Simulations of late check-ins, overbookings, and complaints help teams de-escalate situations, build confidence, and stay calm under pressure—before they face real guests.

Equip managers to handle high-stakes employee conversations

Practice PIPs, corrective feedback, and conflict resolution through scenario-based role play, reducing risk and improving consistency.

Strengthen upselling and cross-selling

Teams can rehearse upgrade pitches and amenity recommendations in guided role-play that mirrors real guest conversations.

Deliver consistent, multilingual training across every property

Create role-play scenarios once and deploy them across locations, shifts, brands, and languages, helping staff practice culturally sensitive communication and deliver a consistent guest experience.

Speed up onboarding with hands-on practice

New hires get interactive simulations for check-in flows, service recovery, and guest questions—helping them ramp faster and with more confidence.

Trusted by leading teams across industries

Customer stories

How Virti built realistic training fast](/content/resources/customer-story/virti/index.html)
How Relativ.ai makes training measurable](/content/resources/customer-story/relativ/index.html)
How DJ Jazzy Jeff brings digital mentorship to life](/content/resources/customer-story/dj-jazzy-jeff-launches-digital-twin/index.html)

See Rapport in action

“Of the systems we tested, Rapport was by far the easiest to use and connects seamlessly with a host of services. Rapport’s facial animation combined with its low latency and real-time responses helps us bring a new level of realism to our Virtual Humans creating truly immersive experiences.”
Nils Hellberg
CTO, Virti